Howard Tenens Logistics Surpasses E-Commerce Records in Ashby

We are thrilled to announce that our Ashby team has set a new benchmark in our e-commerce operations, surpassing previous records with outstanding performance.

The dedicated team managing the Lily’s Kitchen contract, a premium pet food brand, was tasked with processing 5,000 orders within a 24-hour period. This objective was tested and achieved during a promotion in October, providing the confidence needed to tackle the peak Black Friday period. On Monday, 25th November, the team packed an impressive 5,891 orders, setting a remarkable tone for the rest of the promotion.

Through meticulous planning, effective implementation, and focused communication between Howard Tenens Logistics and the Lily’s Kitchen team, we received exceptional feedback from our customer.

“Reflecting on my first Black Friday in 2022, where some customer orders took over two weeks to get delivered. Last year, we reduced this to just over one week for some orders. This year, however, most of our customers received their orders the next or following day, with the longest lead time only three days after placing their orders. This fantastic achievement was made possible by everyone’s hard work and dedication and shipping a record number of orders per day, surpassing our target of 5,000 orders/day on three different occasions!

I know lots of people, across Lily’s and Howard Tenens, have put in many hours of hard work in the preparation and delivery of Black Friday. Thank you for your hard work and dedication. The strong collaboration across all teams was evident in various areas: from ABC classification, correcting consumer addresses, reviewing more efficient options for void filling, the pick-to-carton process, and smoothing peak orders across more days to name a few. The additional focus on labour planning and ensuring we had adequate ‘chucks’ running has made a significant difference. Well done!” – John Pullman, Supply & Logistics Director, Lily’s Kitchen

Jason Moscrop, Operations Director for Howard Tenens Logistics commented:

“The positive collaboration between both businesses and the desire to establish a ‘new’ way of working by maximising both our internal commitment to deliver continuous improvement supported by the projects team and Ops teams (Customer management and engagement) and the conjoined planning and preparation between the teams to ensure that all measures were taken to maximise the output to our customers customer was exemplary.  (Progressive and Supportive). This is now our benchmark.”

Matt Davis, Commercial Director added:

“This achievement was made possible through the strong collaborative partnership between HT and Lily’s, building on the operational efficiency gains identified and delivered during the previous 12 months and then the collective team diligently preparing and executing the operational plan with laser focus. (Connected).”

We are very proud of our Ashby team’s efforts and their continued dedication to making us an effective partner to all our customers by delivering mutual value.